Soul Safari Wellness offers free shipping on all domestic orders over $100, and $10.95 flat-rate shipping on everything else (except international orders due to cost). This cuts out all the usual special rules and fine print that most other web sites have.
We use Australia Post eParcel for shipping of orders.
Using Australia Post eParcel ensures that your order arrives safe and secure and tracking is provided with this service.
Orders over $100 FREE Delivery
Delivery service terms & conditions
If no one is at home when Australia Post delivers your order, you should receive a card explaining where to collect the parcel from the Post Office.
We are in the process of introducing International shipping for many of our online items. Please contact us to enquire.
Returns and Refunds
Should you have any concerns about any products purchased, please call or email us. We will endeavour to resolve the issue to your satisfaction. If goods are received damaged, or faulty, we will send a replacement part or full product to you. In some circumstances, and only after consultation with us, faulty products can be returned for a refund, buyer pays freight costs. Please let us know within 5 days of receipt. If you are not satisfied with a product you are welcome to return it to us within 14 days, unused and in a saleable condition with the original packaging, and we will refund your money (the buyer pays for all shipping costs). Please do not return products without first contacting us.
Please note – no refunds are available for any custom-made or bespoke remedy prepared by the Naturopath.